Career Opportunities

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PRODUCT MANAGER

Reports to: Vice President of Sales & Marketing

Job Summary

Qualifications:

  • Bachelor’s degree in an engineering discipline
  • Minimum of 10 years of experience in custom machinery design, product line management or project management.
  • Extensive understanding of technology and applications
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Excellent computer skills including a strong working knowledge of Microsoft Office products including Microsoft Project.
  • Ability to work effectively in a fast-paced environment, ability to manage multiple priorities and maintain a positive, calm and professional attitude with customers and fellow team members.
  • Leadership skills to set team objectives, lead design reviews, monitor overall project schedule along with excellent record keeping.
  • Lead by example always portraying the Company in a highly professional manner both within and outside of the office and display highly ethical behavior and good judgement.
  • Prior experience in the food or pharmaceutical capital equipment markets preferred.
  • AutoCAD or 2-D drafting preferred.

Primary Duties:

1. Product Line Management

  • Lead application/concept review meetings
  • Lead internal kickoff meetings for all projects
  • Organize and lead all design reviews
  • Participate in and support product line development
  • Maintain accurate price sheets and proposal shell documents
  • Maintain 3rd party file folders
  • Coordinate all film tests
  • Actively participate in weekly production meeting and provide feedback to sales team
  • Create hand samples
  • Attend and participate in sales effort at trade shows
  • Attend and participate in customer meetings with Regional Sales Managers as required

2. Proposals (Formal and Budgetary)

  • Review Request For Proposal information and price sheet submitted by Regional Sales Manager or VP of Sales & Marketing for each potential project for application and accuracy.
  • Work with Sales Assistant to prepare proposals
  • Manage/direct customer specification review process (Most mechanical and electrical specification reviews to be done by others)
  • Obtain 3rd party proposals for all 3rd party equipment
  • Review proposal price, lead time and efficiency statements with Vice President of Sales & Marketing for custom projects.
  • Create or request proposal drawings

3. Project Management for Major Projects

  • Become primary internal point of contact over the period from the Kick-off meeting until engineering completion and remain primary point of contact until Site Acceptance after installation; sales person is involved at a decreasing level over the period from the Kick-off Meeting until engineering release.
  • Administer Sales Order revision process (“standard” changes directly to customer; “specials” after consulting with VP Sales & Marketing)
  • Obtain product and film samples for engineering evaluation and for machine testing
  • Manage 3rd party equipment sourcing
  • Provide timely customer feedback/input to engineering
  • Ensure floor plan and label drawing customer approvals are received
  • Actively facilitate timely project communication and problem resolution by and between departments to ensure Projects remain on schedule
  • Provide timely and frequent communication and feedback to VP Sales & Marketing, sales person, and customer (respond always within 24 hours, usually much quicker, even if it is “I received the request and will get back to you by ___”).
  • Maintain accurate and complete sales order files
  • Work with Project Manager to Agree on a Project Open Issues communication tool for the organization
  • When useful, create a Gantt chart or some similar tool for Project schedule monitoring and communication within the organization; when required by customer, provide the Gantt chart for their Project
  • Schedule design reviews with customers
  • Technical contribution to new designs and customer specials
  • Coordinate with accounting to ensure that invoices are sent out at the proper milestones
  • Create and/or manage validation documents (IQ/OQ etc.) if any
  • Create and validate risk assessments when required by customer
  • Ensure Projects are built, tested, and meet order requirements
  • Communicate FAT schedule with customer and sales so both can attend if desired
  • Schedule and lead FAT, maintaining and ensuring completion of punch list action items; backup priority for FAT leadership is Sales Person for contract and VP Sales & Marketing
  • Verify safety inspections, video, and photos are completed before Project shipping
  • Coordinate equipment shipment with the Traffic Coordinator.
  • Coordinate Post-Shipment problem resolution activities until Site Acceptance is received; travel to customer site when necessary

4. Contribute as necessary/appropriate to Product Line Technical Documentation

  • Operator and Controls Manuals
  • Training materials (PowerPoints, videos, etc.)

5. Any other duties assigned by the Vice President of Sales & Marketing


FIELD SERVICE MANAGER

(Parsons-Eagle Packaging Systems - www.parsons-eagle.com)

Job Summary:

The Field Service Manager position oversees the service technicians who perform on-site routine services including installation, commissioning, training and maintenance on Parsons-Eagle and Temco machines. The Field Service Manager is the first point of contact for the customer and resolves technical issues utilizing engineering, manufacturing, and other internal personnel as needed. Additionally, the Field Service Manager is responsible for the scheduling and training of the service technicians as well as preparation of customer estimates and invoices..

Responsibilities:

  • Manage the field service schedule.
  • Coordinate field solutions with sales, customer service, engineering, and manufacturing.
  • Prepare customer estimates for potential field service visits.
  • Provide support and guidance to field service technicians to ensure safe, timely and quality customer service.
  • Identify and address customer inquiries, resolve issues, and proactively obtain customer feedback on machine performance.
  • Review and approve all field service technician timesheets, expense reports and other documentation for accuracy and timely completion of customer invoices.
  • Ability to maintain a positive and professional manner in a highly dynamic environment.
  • Other duties as assigned.

Qualifications:

  • At least 5 years of supervisory experience with scheduling of technical personnel preferred.
  • Technical experience with net weigh scales, vertical form-fill-seal and other packaging machinery.
  • Experience with machine assembly, electrical troubleshooting, maintenance, PLC programming and technical writing.
  • Ability to resolve problems and professionally communicate in time sensitive, customer focused environments.
  • Competence in Microsoft Outlook, Excel and Word.
  • Excellent interpersonal skills required to communicate with customers.
  • Self-motivated and able to work independently.
  • Flexibility to work outside normal working hours, as required.
  • Must be team player, willing to grow and take direction in a high energy work environment.

 

Please send resume to:

hr@campbellwrapper.com