PRODUCT MANAGER
Reports to: Vice President of Sales & Marketing
Job Summary
Responsibilities:
1. Product Line Management
- Lead application/concept review meetings
- Lead internal kickoff meetings for all projects
- Organize and lead all design reviews
- Participate in and support product line development
- Maintain accurate price sheets and proposal shell documents
- Maintain 3rd party file folders
- Coordinate all film tests
- Actively participate in weekly production meeting and provide feedback to sales team
- Create hand samples
- Attend and participate in sales effort at trade shows
- Attend and participate in customer meetings with Regional Sales Managers as required
2. Proposals (Formal and Budgetary)
- Review Request For Proposal information and price sheet submitted by Regional Sales Manager or VP of Sales & Marketing for each potential project for application and accuracy.
- Work with Sales Assistant to prepare proposals
- Manage/direct customer specification review process (Most mechanical and electrical specification reviews to be done by others)
- Obtain 3rd party proposals for all 3rd party equipment
- Review proposal price, lead time and efficiency statements with Vice President of Sales & Marketing for custom projects.
- Create or request proposal drawings
3. Project Management for Major Projects
- Become primary internal point of contact over the period from the Kick-off meeting until engineering completion and remain primary point of contact until Site Acceptance after installation; sales person is involved at a decreasing level over the period from the Kick-off Meeting until engineering release.
- Administer Sales Order revision process (“standard” changes directly to customer; “specials” after consulting with VP Sales & Marketing)
- Obtain product and film samples for engineering evaluation and for machine testing
- Manage 3rd party equipment sourcing
- Provide timely customer feedback/input to engineering
- Ensure floor plan and label drawing customer approvals are received
- Actively facilitate timely project communication and problem resolution by and between departments to ensure Projects remain on schedule
- Provide timely and frequent communication and feedback to VP Sales & Marketing, sales person, and customer (respond always within 24 hours, usually much quicker, even if it is “I received the request and will get back to you by ___”).
- Maintain accurate and complete sales order files
- Work with Project Manager to Agree on a Project Open Issues communication tool for the organization
- When useful, create a Gantt chart or some similar tool for Project schedule monitoring and communication within the organization; when required by customer, provide the Gantt chart for their Project
- Schedule design reviews with customers
- Technical contribution to new designs and customer specials
- Coordinate with accounting to ensure that invoices are sent out at the proper milestones
- Create and/or manage validation documents (IQ/OQ etc.) if any
- Create and validate risk assessments when required by customer
- Ensure Projects are built, tested, and meet order requirements
- Communicate FAT schedule with customer and sales so both can attend if desired
- Schedule and lead FAT, maintaining and ensuring completion of punch list action items; backup priority for FAT leadership is Sales Person for contract and VP Sales & Marketing
- Verify safety inspections, video, and photos are completed before Project shipping
- Coordinate equipment shipment with the Traffic Coordinator.
- Coordinate Post-Shipment problem resolution activities until Site Acceptance is received; travel to customer site when necessary
4. Contribute as necessary/appropriate to Product Line Technical Documentation
- Operator and Controls Manuals
- Training materials (PowerPoints, videos, etc.)
5. Any other duties assigned by the Vice President of Sales & Marketing
Qualifications:
- Bachelor’s degree in an engineering discipline
- Minimum of 10 years of experience in custom machinery design, product line management or project management.
- Extensive understanding of technology and applications
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Excellent computer skills including a strong working knowledge of Microsoft Office products including Microsoft Project.
- Ability to work effectively in a fast-paced environment, ability to manage multiple priorities and maintain a positive, calm and professional attitude with customers and fellow team members.
- Leadership skills to set team objectives, lead design reviews, monitor overall project schedule along with excellent record keeping.
- Lead by example always portraying the Company in a highly professional manner both within and outside of the office and display highly ethical behavior and good judgement.
- Prior experience in the food or pharmaceutical capital equipment markets preferred.
- AutoCAD or 2-D drafting preferred.
MECHANICAL AFTERMARKET DESIGN ENGINEER
Mechanical Aftermarket Design Engineer to develop and prepare mechanical designs from concept to completion in the enhancement and modification of packaging machinery.
Responsibilities:
- Responsible for providing technical support during the quotation process for repair orders.
- Responsible for interacting with Customer Service, Sales, Engineers, Customers and Production to ensure that orders are quoted and processed in a time schedule that best serves our customers.
- Work to customer specifications identifying changes to standard machinery to meet these specifications.
- Responsible for producing cost effective designs to meet customer requirements within budget and schedule.
- Prepare product designs which are accurate, clear and conform to recognized drafting practices, company policies, procedure, and standards.
- Troubleshoot mechanical design issues and develop solutions.
- Create, organize, and update all relevant product documents including drawings, bills of material, specifications, and shop manuals.
- Assist Sales with production of sample packages.
- Document new equipment prior to shipment through photographs.
- Complete safety audit form by confirming each of the safety features being supplied are functional prior to the shipment of a new or rebuilt machine.
- Other duties as assigned.
Qualifications:
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Associate degree in mechanical design and 3+ years of design experience preferred.
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Strong mechanical aptitude, experience with machined parts, sheet metal, weldments, and overall machinery design.
- Knowledge of ME-10 cad software is not required but would be a plus.
- Must be proficient with SolidWorks 3D CAD modeling and design of mechanical components.
- Familiarity with USDA, FDA, and OSHA standards for machinery design.
- Open to occasional travel if required.
- Must be self-motivated, able to work independently, and prioritize fluctuating priorities while maintaining a positive attitude.
- Must be a high energy team player, willing to grow and take direction while working in a challenging and demanding work environment.
Please send resume to: